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Reference checks

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This guide provides practical advice on conducting reference checks during the volunteer recruitment process. It highlights the importance of verifying information and gaining insight into a volunteer’s suitability for a role.

The resource supports organisations to carry out consistent and thorough screening practices, helping ensure safe and appropriate volunteer involvement.

Benefits for volunteer managers

  • conduct consistent and effective reference checking processes
  • assess volunteer suitability and role fit
  • ensure safer recruitment and volunteer involvement
  • improve volunteer selection and screening practices.

How to apply this resource

This guide is most useful when conducting reference checks during recruitment, reviewing selection procedures, or strengthening organisational screening and risk management practices.

More about the author

Queensland Department of Families, Seniors, Disability Services and Child Safety delivers child protection, family support, disability and seniors services.

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