This guide provides practical guidance for Volunteering Involving Organisations on managing conflict involving volunteers. It focuses on recognising conflict early and responding in a way that is fair, respectful and supportive.
The resource supports volunteer managers to address conflict constructively, helping to protect volunteer wellbeing, reduce risk and maintain positive working relationships.
Benefits for volunteer managers
- supports early and effective responses to conflict.
- helps manage incidents and complaints fairly and consistently.
- reduces risk to volunteer wellbeing and organisational relationships.
- builds confidence in handling difficult conversations.
How to apply this resource
This guide is most useful when addressing interpersonal issues, responding to complaints or concerns, or strengthening organisational approaches to conflict management and volunteer support.
