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Steps for obtaining feedback from volunteers

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This guide provides practical steps for obtaining feedback from volunteers and outlines how organisations can respond and follow up on the feedback provided. It supports structured and respectful approaches to listening to volunteers’ experiences and perspectives.

Benefits for volunteer managers

  • support consistent and meaningful feedback processes
  • identify areas for improvement in volunteer experiences based on feedback
  • learn to receive and encourage feedback and open communication
  • strengthen volunteer support and organisational practices through regular feedback.

How to apply this resource

This resource is most useful when planning volunteer surveys, reviews or conversations, or when seeking to improve programs, policies or support based on volunteer feedback.

More about the author

Volunteering WA is the peak body for volunteering in Western Australia, working across community, government, corporate and education organisations to build capacity of volunteer involving organisations, and support volunteering.
info@volunteeringwa.org.au 08 9482 4333
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